Shipping policy

Shipping Policy

Last updated: July 11, 2026

Thank you for shopping with A Beautiful California Florist. We take great care when preparing, packaging, and shipping every plant to help ensure it arrives safely and in the best possible condition.

Order Processing

Orders are typically processed within 2–5 business days after payment is confirmed.

Live plants may require additional preparation time before shipment. Processing may also be delayed because of extreme weather, holidays, high order volume, plant availability, or other circumstances that could affect the safe delivery of your order.

Business days do not include weekends or public holidays.

Shipping Locations

We currently ship to eligible addresses within the United States.

We do not ship to P.O. boxes, APO/FPO addresses, freight-forwarding addresses, or locations where live plant delivery is restricted.

Customers are responsible for confirming that the plants they purchase are permitted in their state or local area.

Shipping Rates

Shipping charges are calculated at checkout based on:

Delivery address
Package size and weight
Plant size
Shipping method
Number of plants ordered

Large, mature, oversized, or unusually heavy plants may require additional shipping charges. If additional payment is required, we will contact you before the order is shipped.

Estimated Delivery Times

Estimated transit time is generally 2–7 business days after the order has been shipped.

Delivery times shown at checkout are estimates only and are not guaranteed. Carrier delays, weather conditions, holidays, natural disasters, and other circumstances outside our control may affect delivery.

Live Plant Shipping

Because our products are living plants, each plant may vary slightly in size, shape, leaf pattern, color, and maturity.

Before shipping, plants are carefully inspected and packaged to reduce movement and protect the foliage, stems, roots, and growing medium.

Minor cosmetic damage may occur during transportation, including:

Small tears or marks on leaves
Bent leaves
Soil movement
Temporary drooping
Yellowing of older leaves
Loss of one or more leaves

These conditions do not necessarily mean that the plant is unhealthy. Plants may need time to recover and adjust after shipping.

Weather Delays and Shipping Holds

We may delay shipment when extreme heat, freezing temperatures, storms, or other weather conditions could put the plant at risk.

Weather-related shipping holds are intended to protect your order and are not considered processing delays.

Customers may also request that an order be held for a specific shipping date before it has been dispatched. Requested dates are not guaranteed.

Heat Packs and Cold Weather Protection

Cold-weather packaging or heat packs may be offered or required depending on the destination and weather conditions.

If weather protection is recommended and the customer chooses not to purchase it, A Beautiful California Florist may not be responsible for cold-related plant damage.

Heat packs help reduce risk but cannot guarantee protection from prolonged exposure to freezing temperatures.

Order Tracking

Once your order has shipped, tracking information will be sent to the email address or phone number provided during checkout.

Tracking updates may take up to 24–48 hours to appear after the shipping label is created.

Customers are responsible for monitoring tracking information and arranging prompt collection of the package after delivery.

Correct Shipping Information

Customers must provide a complete and accurate shipping address.

We are not responsible for delays, losses, or additional charges caused by:

Incorrect addresses
Incomplete addresses
Missing apartment or unit numbers
Refused packages
Unclaimed packages
Failed delivery attempts

If an order is returned to us because of an incorrect or undeliverable address, the customer may be responsible for reshipping costs.

Please contact us as soon as possible if you notice an address error. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Delivery and Package Acceptance

We strongly recommend that someone be available to receive the package when it arrives.

Live plants should not be left outdoors, inside a mailbox, in direct sunlight, in freezing temperatures, or in extreme heat.

A package marked as delivered by the carrier is considered delivered. If you cannot locate your package, please first check with household members, neighbors, building management, and the shipping carrier.

Damaged Plants or Shipping Problems

Please inspect your order immediately after delivery.

If your plant arrives with significant shipping damage, contact us within 24 hours of delivery through our store contact page.

Please include:

Your order number
Photos of the unopened package
Photos of the shipping label
Photos of the packaging materials
Clear photos of the entire plant
Close-up photos of the damaged area
A description of the problem

Do not discard the plant, pot, packaging, or shipping box until the claim has been reviewed.

Claims submitted without clear photographs or after the 24-hour reporting period may not be eligible for a replacement, refund, or store credit.

Approved resolutions may include a replacement, partial refund, full refund, or store credit, depending on the circumstances and product availability.

Carrier Delays

A Beautiful California Florist is not responsible for delays caused by the shipping carrier.

However, if a carrier delay results in significant damage to a live plant, please contact us within 24 hours of delivery with the required photographs. We will review the situation and determine the appropriate resolution.

Lost Packages

If tracking information does not update or the package appears to be lost, please contact the shipping carrier first.

You may also contact us so we can assist with opening a carrier investigation.

Refunds or replacements for lost packages will only be issued after the carrier investigation is completed and the package is officially confirmed as lost.

Separate Shipments

Orders containing multiple plants or oversized products may be shipped in separate packages.

You may receive more than one tracking number, and packages may arrive on different days.

Cancellations and Changes

Orders may only be canceled or changed before processing or shipment begins.

Once an order has been packaged, a shipping label has been created, or the order has been transferred to the carrier, cancellation may no longer be possible.